Refund & Return Policy

We want you to be completely happy with your purchase from Crafty Store. If something is not right, here is how we handle it:

Returns & Refunds

• You have 30 days from the date of delivery to request a return or refund.
• Items must be unused and in their original packaging with all tags intact.
• To start a return, contact us at our support email with your order number and a brief reason. We will confirm the return address and process once we receive the item.

Refund Processing

Once your returned item is received and inspected, refunds are issued to your original payment method within 5–10 business days. Please note that card issuers may take an additional 1–3 billing cycles for the refund to appear on your statement.

Return Shipping Costs

• If the item is faulty, damaged or not as described, we cover the return shipping cost.
• For change-of-mind returns, the customer is responsible for return shipping costs.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the issue and we will arrange a replacement or full refund — no need to ship the item back unless we ask.

Non-Refundable Items

Digital goods (such as server ranks, keys or codes) are non-refundable once delivered or redeemed, except where the item is faulty or not provided as described.